Return & Exchange Policy

We ensure every customer remains fully satisfied with all purchased eyeglasses and sunglasses, offering returns and exchanges within 30 calendar days from the official delivery date. All returned or exchanged items must stay completely unused, unopened, unworn, and in original brand-new condition with all original packaging, protective wrapping, hard cases, lens films, labels, tags, and factory seals fully intact and unmodified. Customized products, personalized prescription eyewear, and final sale clearance items are strictly non-returnable and non-exchangeable. Additionally, any eyeglasses and sunglasses that have been worn, adjusted, lens-scratched, frame-bent, disassembled, artificially damaged, altered, contaminated, or improperly stored are not eligible for returns or exchanges due to eyewear hygiene safety, optical lens precision particularity, and quality control standards. Specifically, eyewear with removed protective films, visible lens scratches, adjusted hinges, frame deformation, or slight wearing traces cannot be returned or exchanged. To start a return or exchange request, submit an application through our official website portal including your valid order number and clear reason for your request. Once reviewed and approved, you will receive a return authorization number and detailed return shipping instructions. Customers are responsible for all return shipping fees unless the item arrives defective, transit-damaged, or shipped incorrectly by our warehouse team. We strongly recommend using a trackable shipping service and securely repackaging all items with original protective cases and packaging materials to prevent secondary lens and frame damage during return transit, as any new damage will disqualify your return request. After we receive and thoroughly inspect your returned items to confirm full compliance with return standards, we will process your refund or store credit exchange within three to five business days. All refunds will be issued to the original payment method, with final processing times depending on individual bank provider procedures. Direct exchanges for different styles, sizes, or colors are not available; customers may return qualified items for store credit and place new orders for preferred products. For any questions regarding returns or exchanges, please refer to our FAQ section for further official clarification and support.