FAQ

A: Our blue light blocking eyeglasses are engineered with professional optical coating technology that effectively filters harmful blue light emitted by computers, mobile phones, and electronic screens. The high-transparency lens maintains clear vision while reducing eye strain, dryness, and fatigue during long working hours and daily screen time. The lightweight frame design eliminates facial compression, suitable for office workers, students, and long-term electronic device users to protect ocular health in daily indoor scenarios. 

A: All our sunglasses are equipped with UV400 protection lenses, capable of blocking nearly 100 percent of harmful UVA and UVB rays. The polarized lens option eliminates outdoor glare from water surfaces, roads, and glass buildings, improving visual clarity and protecting eyes from sun damage during outdoor travel, driving, and beach activities. The sturdy frame structure ensures stable wearing and long-term outdoor usability. 

A: Our eyeglass and sunglass frames adopt premium lightweight materials including TR90, aluminum alloy, and acetate, featuring high toughness, pressure resistance, and no sense of heaviness. The ergonomic nose pad and temple design fits facial contours perfectly, avoiding sliding, pinching, and pressure marks during long-time wearing, achieving all-day comfort for daily use. 

Q: Is there visual color difference for lens and frame colors? A: All eyewear is professionally photographed and color-calibrated to restore real frame texture and lens color. Slight visual differences caused by different display screens, shooting light, and ambient lighting are normal and will not affect daily wearing effect and functional use.

A: Customers can apply for order cancellation or information modification within twelve hours after successful payment, provided that the order has not been sorted, packaged, and dispatched by the warehouse team. Once the packaging and shipping process starts, orders cannot be modified or canceled to ensure standardized logistics arrangement and orderly overall order management. 

Q: What should I do if eyewear arrives damaged or defective? A: If received eyeglasses or sunglasses have lens scratches, frame fracture, loose hinges, coating peeling, or other transit defects caused by transportation extrusion and collision, customers need to submit feedback and provide real product and packaging photos within forty-eight hours after delivery. We will quickly verify the actual situation and provide targeted solutions in accordance with the official return and exchange policy.

A: Domestic shipping takes four to seven business days after warehouse processing, while international shipping takes ten to eighteen business days due to customs clearance procedures and cross-border logistics scheduling. After shipment, the system will automatically send an exclusive tracking number for real-time online logistics inquiry. 

A: Store eyewear in dry and ventilated places, avoid long-term high temperature exposure and heavy extrusion. Clean lenses with professional matching lens cloth, avoid random wiping with rough cloth to prevent scratches. Regularly check hinge tightness to keep frames stable and extend service life.